Swimouest Delivery Terms & Conditions

Delivery and receipt of goods

The products will be delivered to the address and name indicated by the buyer. Invoices are printable, but the final invoice can be attached to the package at the time of shipment. Failure to comply with the procedures set out below, no claim from the buyer will be accepted.

The customer must check the status of the order with the delivery person for any complaint to our After Sales Service.

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General terms of delivery

Delivery is made to the address indicated by the buyer when ordering. In the event that the buyer or recipient of the products ordered notices damage or a missing item, whether, in the condition or content of his package, he must report the incident to SWIMOUEST within a maximum period of 10 days. open upon receipt of the order by sending an email, otherwise the request may be refused.

According to the Hamon law of March 17, 2014, from June 14, 2014, SWIMOUEST reserves a maximum period of 30 days, upon validation of the order, to deliver the order. Beyond this period, if the customer wishes to cancel his order, he must send a registered letter to request a refund.

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Delivery by Colissimo

Delivery is made by the postman to the address indicated by the buyer. In the event of absence, the buyer or recipient of the products ordered receives a notice from his postman, which allows him to collect the products ordered, at the nearest post office, for a period of fifteen days, after this period, the package will be returned to the sender and the customer will have to pay shipping costs again to receive their order.

The buyer or recipient of the products ordered is required to check, in the presence of the post office attendant or the delivery person, the condition of the packaging of the goods and their content upon delivery. In the event that the buyer or the recipient of the products ordered finds damage or a missing item, whether in the condition or content of their package, the buyer or respectively the recipient of the products ordered is required: to apply the Colissimo procedure (in particular report the damage due, all complaints and reservations) and refuse the goods by immediately issuing a report of an anomaly to the post office attendant (finding 170). – report these incidents to SWIMOUEST by email within a maximum of 30 working days upon receipt of the order, otherwise the request may be refused.

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Articles 9: Delivery by Chronopost

Delivery is made by a carrier to the address indicated by the buyer. In the event of absence, the buyer or recipient of the products ordered receives a transit advice note from the carrier, which allows him to collect the products ordered, at the nearest post office or at a Chronopost relay point, during a period of fifteen days, after this period, the package will be returned to the sender and the customer will have to pay shipping costs again to receive his order.

 The buyer or recipient of the products ordered is required to check, in the presence of the La Poste employee or the delivery person, the condition of the packaging of the goods and their content on delivery. In the event that the buyer or the recipient of the products ordered finds damage or a missing item, whether in the condition or content of his package, the buyer or respectively the recipient of the products ordered is required to apply the Chronopost procedure (in particular report the damage due, all complaints and reservations) and refuse the goods by immediately issuing a report of an anomaly to the Chronopost employee (finding 170). – report these incidents to SWIMOUEST by email within a maximum of 30 working days upon receipt of the order, otherwise the request may be refused.

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Article 10: Delivery by UPS

Delivery is made by a carrier to the address indicated by the buyer. In the event of absence, the buyer or recipient of the products ordered receives a delivery notice from the carrier, which allows him to collect the products ordered from a relay point or to reschedule a new delivery with UPS for a period of 10 days. , after this period, the package will be returned to the sender and the customer will have to pay shipping costs again to receive their order.

 The buyer or recipient of the products ordered is required to check, in the presence of the UPS representative or the delivery person, the condition of the packaging of the goods and their contents on delivery. In the event that the buyer or the recipient of the products ordered finds damage or a missing item, whether in the condition or content of his package, the buyer or respectively the recipient of the products ordered is required to apply the UPS procedure (in particular report the damage due, all complaints and reservations) and refuse the goods by immediately issuing a report of an anomaly to the UPS representative – report these incidents to SWIMOUEST by email within a maximum period of 30 working days upon receipt of the order, otherwise the request may be refused.

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Article 11: Delivery times

The delivery times are as follows: from 48 hours to 30 working days following the items ordered from their payment. SWIMOUEST undertakes to give you a date or a slice for the delivery time when ordering. These deadlines are provided for information only. Any excess

possible in terms of deadlines can give rise neither to damages nor to withholding or cancellation of the order by the buyer.

​In any event, and in accordance with the provisions of Article L. 121-20 of the Consumer Code, the products ordered will be delivered within a maximum period of 30 days from the day following that on which the buyer has registered his order, subject to full payment of the price. In the absence of delivery at the end of this period, the buyer will have the possibility of cancelling his order. The sums paid by the buyer will then be returned to him without delay, to the exclusion of any other compensation. The buyer must make his request in writing (e-mail to the coordinates indicated in the contact section of the SWIMOUEST website). SWIMOUEST will then proceed to an investigation with the carrier concerned prior to the cancellation of the buyer’s order and the reimbursement of the products ordered and not delivered.

An investigation with the carrier can take up to 21 working days. If during this period, the package containing the products is found, it will be at the buyer’s choice either immediately re-routed to the place of delivery designated in the order form, or kept by SWIMOUEST which will reimburse the products ordered but not delivered. On the other hand, if the package containing the products ordered is not found at the end of this period of 21 days of investigation, SWIMOUEST will proceed at the choice of the purchaser, either to the reimbursement of the products ordered not delivered, or to a new shipment at SWIMOUEST’s expense of the products ordered by the buyer. In the event that the products ordered are then no longer available, the provisions referred to in Article 11 will be applied. In the event of an exchange of product (s), the delivery costs will be borne by the buyer.

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